Support & Crisis Screener

General Information

  • Job Title: Support & Crisis Screener
  • Department: Crisis Services
  • Employee Type: Part-time, Non Exempt
  • Required Degree: High school
  • Manage Others: No
  • Hours:
    • Week 1: Monday 4-12, Saturday 4-12
    • Week 2: Sunday 4-12, Monday 4-12, Friday 4-12
    • Every other weekend off


As a Partner in Wellbeing, the Support and Crisis Screener will be responsible for screening calls placed to the crisis line by answering phones and using screening tools to collect data to assess for depression, anxiety, and suicidality. The screener will also collect referral information and dispatch crisis responders. The screener will keep records, documentation, and client reports and monitor individual patients and/or groups in living or therapeutic situations. This position would be 16 hours per week.


  • Assess calls to determine if the caller/client is presenting a mental health crisis per established protocol
  • Provide critical information to support other human services personnel, i.e., police, EMS, and other personnel responding to the crisis
  • Demonstrate the ability to document information in a clear, concise, and professional standard in compliance with agency standards and governing authorities
  • Activate Alluma or Sanford Mobile Crisis Response Unit per protocol
  • Provide support and referral information to the caller in a non-crisis situation
  • Advocate for callers who are unable to do so for themselves and provide resources as needed
  • Respond, as necessary and trained, to effectively de-escalate callers at risk of harming themselves and/or others
  • Monitor clients during brief crisis unit stays, providing stabilization services with the goal of discharging them safely


  • High school diploma with relevant experience
  • Must have completed at least 30 hours of crisis intervention and stabilization training during the past two years or be able to complete it upon hire
  • Demonstrate ability to function within legal and ethical boundaries consistent with the scope of personal practice or personal l
  • Must pass a criminal background check
  • Free from substance use problems for no less than 2 years


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