Support & Crisis Screener

General Information

  • Job Title: Support & Crisis Screener
  • Location: Crookston, MN
  • Relocation Expense Covered: No
  • Sign-on Bonus: Up to $1,000
  • Employee Type: Non Exempt
  • Required Degree: High school
  • Manage Others: No
  • Days: Every Saturday & Sunday
  • Shifts Available: 8:00 am – 4:00 pm, 4:00 pm – 12:00 am


We are looking for a part-time Support & Crisis Screener for our Crisis Stabilization Unit.

As the Support and Crisis Screener and under the guidance of the Crisis Services Supervisor, you will be responsible for screening calls placed to the crisis line by answering phones and using screening tools to collect data to assess for depression, anxiety, and suicidality. You will also collect referral information and dispatch crisis responders.

Essential Job Responsibilities

  • Assess calls to determine if the caller/client presents a mental health crisis. Maintain a professional approach throughout the call
  • Provide critical information to support other human services personnel, i.e., police, EMS, and other personnel responding to the crisis
  • Demonstrate the ability to document information in a clear, concise, and professional standard. Maintains caller records according to protocol
  • Advocate for callers who are unable to do so for themselves
  • Respond, as necessary and trained, to effectively de-escalate callers at risk of harming themselves and others
  • Communicate with community programs and providers to aid callers
  • Operate the database
  • Complete all documentation in a complete and timely manner and compliance with agency standards and governing authorities


  • Must be 21 years of age
  • High School Diploma or equivalent
  • Experience in the mental health field preferred
  • Must pass a criminal background check through MH DHS NetStudy
  • Access to a personal vehicle and the ability and willingness to use the vehicle in carrying out position responsibilities
  • Valid driver’s license and insurable under the agency’s automobile insurance policy
  • Free from substance use problems for no less than two years


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